Our Patient Satisfaction Scores Exceed National Average

Our patients always come first and are at the center of everything that we do. This is why our patient satisfaction ratings exceed the national averages. How do we calculate patient satisfaction? We use Press Ganey, the industry’s recognized leader in health care performance improvement, to gather feedback from all of our patients so we can continue to always excel in providing you the highest quality of care.

High Ratings Mean Highly Satisfied Patients*


 

92%
93%
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OVERALL PATIENT SATISFACTION

LIKELIHOOD TO RECOMMEND

"I would/will continue to refer people to your facility. From start to finish, it was a very positive experience, from those on the phone to those I dealt with in person. Thank you for keeping your facility patient focused and service oriented, you all are a breath of fresh air in the medical community!!!!"

"The staff is very comforting, compassionate & attentive. I felt that I was among friends during the entire process."

"From check in to discharge after my procedure, every person that I encountered was extremely courteous, helpful, kind, and professional. I feel very fortunate to have had the best experience possible at this facility."



"I have had these procedures done several times & in other states as well. This is the best facility & staff I have encountered. Dr. Bronner's excellent. Very reassuring. Good bedside manner."

"Everyone was great. Dr. Soki made me feel so relaxed that all I remembered was laughing. A great team! "

"This was second procedure at this facility. Both times have been excellent"

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Care Centered on Our Patients

Press Ganey is one of the tools we voluntarily participate with in order to help us measure how well we are doing according to the people who matter most—you. They administer a specific kind of survey to our patients, the Consumer Assessment of Healthcare Providers and Systems Outpatient and Ambulatory Surgery Survey (OAS CAHPS). The Press Ganey CAHPS database is more than four times larger than any other competitor in the industry. We are not required to participate in this type of survey, but in order to gain valuable insights and experience, we do. Survey results are not required to be published, but in order to be transparent and provide the best representation of our center we choose to make those results available to our new and current patients.

About the Press Ganey Satisfaction Survey

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*National Benchmark for Patient Satisfaction and Likelihood to Recommend are 86% and 84% respectively.