Our Patient Satisfaction Scores Exceed National Average

Our patients always come first and are at the center of everything that we do. This is why our patient satisfaction ratings exceed the national averages. How do we calculate patient satisfaction? We use Press Ganey, the industry’s recognized leader in health care performance improvement, to gather feedback from all of our patients so we can continue to always excel in providing you the highest quality of care.

High Ratings Mean Highly Satisfied Patients*


 

92%
92%
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OVERALL PATIENT SATISFACTION

LIKELIHOOD TO RECOMMEND

"I was pleased & felt it was an easy as possible. It was much nicer than last colonoscopy at large hospital. Staff & doctor so much more personalized. I've already recommended you all to others."

"Always most positive experience with the many, many EDGs I've had and also colonoscopies. Have utmost respect and confidence in Dr. Horlander."

"Everyone was great. Dr. Soki made me feel so relaxed that all I remembered was laughing. A great team! Alice"



"Friendly and professional staff. Treated with respect. Would use this office for future GI procedures without hesitation."

"Excellent experience. Everyone was professional and courteous."

"The whole experience was good in every way. All personnel were helpful & friendly. They explained all the details. *Dr.B_____ is the BEST!"

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Care Centered on Our Patients

Press Ganey is one of the tools we voluntarily participate with in order to help us measure how well we are doing according to the people who matter most—you. They administer a specific kind of survey to our patients, the Consumer Assessment of Healthcare Providers and Systems Outpatient and Ambulatory Surgery Survey (OAS CAHPS). The Press Ganey CAHPS database is more than four times larger than any other competitor in the industry. We are not required to participate in this type of survey, but in order to gain valuable insights and experience, we do. Survey results are not required to be published, but in order to be transparent and provide the best representation of our center we choose to make those results available to our new and current patients.

About the Press Ganey Satisfaction Survey

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*National Benchmark for Patient Satisfaction and Likelihood to Recommend are 86% and 84% respectively.